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Tag: listening

By Bob Ramsey Posted on September 18, 2013October 2, 2013

Conflict and Conflict Management

Conflict and conflict management is a common problem in the workplace.  Unresolved conflicts cause lower productivity because it’s very difficult to work with someone who has done an injustice to … Continue reading Conflict and Conflict Management

Categories: How to Manage AnyoneTags: compromise, conflict, leadership, listening, management, tension, workplace
By Bob Ramsey Posted on January 14, 2011September 1, 2012

Seize the moment with key people

One way to personal effectiveness is being able to focus on the proper task or person at the proper time.  This often boils down to “wherever you are, be there”.  Especially … Continue reading Seize the moment with key people

Categories: How to Get More DoneTags: leadership, listening, management, planning

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Conflict is uncomfortable for many people. They don't like to confront people. It makes them anxious to even think about. And they avoid it whenever possible.
I have to take a moment to talk about customer service.
As a leader, your job is to accomplish goals through other people. Other people do the actual work, but you are responsible for the results. This makes you (in some ways) dependent on their performance. If they perform well, then you will enjoy good results. If they perform poorly, then you will fail. The performance of your people is the biggest determinant of your success.
I'm so proud of my book, "The Leadership Push: How to Motivate Extraordinary Performance From Ordinary Workers!" The feedback has been great, and it's been swelling even more recently! I'm so grateful for all of your support, and I'm so glad that you've been seeing such great results. applying the ideas found within!
I hope you have big dreams. I hope that you have ambitions for greatness, to lead people to achieve remarkable things. When ambition burns brightly, fortunes improve. And maybe there are a few things about your life that could be improved. I know that there is plenty to be improved in mine. We need energy to make the changes and experience the improvement. A better life is waiting for us, and we can achieve it.
When people show up to their first day of work, they usually don't know anybody. Everyone is a stranger. If it's the first day for more than one person, then you have a group of strangers. Over the next few months and years, they will work together and become slightly more familiar with each other. But they may yet remain relative strangers to one another, polite but distant. And together they may represent nothing more than a group.
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