Optimistic AND Reliable

Many people have that wonderful tendency to be optimistic which makes them encouraging to be with.  It seems that often those same people have difficulty being reliable.  Others are not so optimistic, but you can take always count on them. But where is that rare person who is both optimistic AND reliable? Beyond doubt, both […]

“It’s our fault,…really.”

I witnessed a tragedy in customer service this week. About 6 of us were riding in the shuttle bus from long term parking to the airport terminal.  As the bus rounded a turn, water poured out of the AC unit above the back seats and gave one business woman an unwanted shower.  She came forward […]