Don’t Retaliate

  Unfortunately, people are going to hurt you.  Sometimes they will hurt you intentionally and sometimes without intention.  Co-workers, supervisors, direct reports, suppliers, even trusted advisers will do or say things that harm or abuse you and make you want to retaliate.  But don’t.  Taking the high road and just letting it go will be […]

Speak from memory (sort of)

Social media has become part of the contemporary landscape. But so has it’s opposition. It’s become cliche to hear critics describe the rise in connectivity but the fall of real communication. They believe that social media has many unintended consequences that are damaging our culture. And, although they might be right, that discussion is outside […]

Speak between pauses

By 2013, the drought had grown dangerous. Local Colorado residents desperately needed rain. They hoped for it, they wished for it, they organized congregational prayer sessions for it. Some even danced for it. But nothing came. And the drought grew worse by the day. But then, one summer day, something happened. The weather services started […]

Speak Loud Enough

Two men were stranded on a deserted island in the South Pacific. They had no means of communication and little hope for survival. So they resolved to put a message in a bottle and send it out to sea. First they found a small piece of paper with enough room for a single sentence. Then […]

“It’s our fault,…really.”

I witnessed a tragedy in customer service this week. About 6 of us were riding in the shuttle bus from long term parking to the airport terminal.  As the bus rounded a turn, water poured out of the AC unit above the back seats and gave one business woman an unwanted shower.  She came forward […]

The numbers must work

Great ideas are great.  Beautiful plans are exciting. But the numbers must work to support those ideas and plans. This is about business.  Obviously there are a few things that don’t need to be measured.  Everything else does.  Art does.  Van Gogh was a great painter but his numbers didn’t work and he died poor. […]

“I believe in you”

“I believe in you” are magic words.  Use them with anyone you manage, anyone in your organization, and anyone in your family.  Believing in people is magic because you communicate trust, empowerment, faith, and approval when you speak those words. It’s been said that most people wear an invisible sign on themselves that says “please […]

Is Leadership optional?

If you are a parent, is leadership optional?  Of course not.  If you are a sales person, manager, or senior member at work, can you choose to not be a leader?  If you are a cub scout, a big sister, a bank teller, a rotary club member, a professional ball player or anything else, you […]

Problem Finding

We are all aware on how important the skill of problem solving is.  But there is a related skill that is even more important.  This is the skill of problem finding.  Finding, analyzing, and understanding problems is the key to more success in your career. This was studied in a classic case of fourth year […]