Unfortunately, people are going to hurt you. Sometimes they will hurt you intentionally and sometimes without intention. Co-workers, supervisors, direct reports, suppliers, even trusted advisers will do or say things … Continue reading Don’t Retaliate
Social media has become part of the contemporary landscape. But so has it’s opposition. It’s become cliche to hear critics describe the rise in connectivity but the fall of real … Continue reading Speak from memory (sort of)
By 2013, the drought had grown dangerous. Local Colorado residents desperately needed rain. They hoped for it, they wished for it, they organized congregational prayer sessions for it. Some even … Continue reading Speak between pauses
I witnessed a tragedy in customer service this week. About 6 of us were riding in the shuttle bus from long term parking to the airport terminal. As the bus … Continue reading “It’s our fault,…really.”
Great ideas are great. Beautiful plans are exciting. But the numbers must work to support those ideas and plans. This is about business. Obviously there are a few things that … Continue reading The numbers must work
“I believe in you” are magic words. Use them with anyone you manage, anyone in your organization, and anyone in your family. Believing in people is magic because you communicate … Continue reading “I believe in you”
If you are a parent, is leadership optional? Of course not. If you are a sales person, manager, or senior member at work, can you choose to not be a … Continue reading Is Leadership optional?
We are all aware on how important the skill of problem solving is. But there is a related skill that is even more important. This is the skill of problem … Continue reading Problem Finding